POSITION AVAILABLE: Now Hiring
OFFICE MANAGER / SUBSCRIBER SERVICES MANAGER
RESPONSIBILITY: This position reports to the Executive Director. Individual is CAMA’s primary customer/subscriber service representative in person and by phone and the organization’s database manager. Provides administrative support to the Executive Director.
CUSTOMER SERVICE / TICKET MANAGER: Sells and processes season subscriptions and single tickets. Services subscribers with seat changes, lost ticket replacement. Prepares and processes subscriber ticket and information mailings, including renewals and announcements. Works with theatre box office personnel to organize and distribute tickets for the concert season. Maintains current data spreadsheets on subscription sales and single concert ticket sales and prepares reports for the Executive Director and Board. Reconciles ticket sales records between CAMA office and the theatres.
CONCERTS: Staffs subscriber services table on concert evenings. Acts as liaison with theatre manager, theatre box office and head usher for concert ticket sales and will-call services.
SPECIAL EVENTS: Attends special events as requested by the Executive Director.
OFFICE DUTIES: Provides administrative support for President and Executive Director. Takes minutes of Board meetings and maintains Board of Directors minutes in permanent file. Answers telephone promptly providing concert and ticket information and directing calls to appropriate staff. Tracks and purchases office equipment and supplies. Acts as liaison with office landlord. Receives mail and distributes to appropriate staff. Supports Board of Directors with updated roster and organizational information. Maintains master office calendar.
DATABASE MANAGER: Manages and maintains CAMA master database in Tessitura, including maintaining and updating customer information. Processes all contributions, subscriptions and single ticket sales to subscribers. Responsible for the daily reconciliation of financial transactions in Tessitura. Liaison with accounting on revenue processing. Acts as liaison with Tessitura Consortium and attends Consortium meetings.
QUALIFICATIONS/SKILLS: Computer knowledge required, emphasizing Tessitura, MS Word and Excel. Possess excellent sales and service people skills. Must be organized and detail-oriented. Must have ability to multi-task in a busy office.
SALARY & BENEFITS: Full-time position. Annual salary DOE paid semi-monthly. Two complimentary season tickets provided to both of CAMA’s concert series. Eligibility for health insurance assistance and retirement plan participation as determined by the board. Allowed 10 days’ paid vacation per year, coordinated with the Executive Director. CAMA observes 10 paid holidays per year. Schedule and workload permitting, the CAMA office may also close during the week between Christmas and New Years’. 10 days’ sick time per year allowed. Office hours are 9am to 5pm, Monday through Friday and coverage assignments are set by the Executive Director. Extra hours as needed for special events/concerts. Concerts occur approximately 10 evenings per year (12 in 2018/19).
Community Arts Music Association of Santa Barbara, Inc
2060 Alameda Padre Serra, Suite 201
Santa Barbara, CA 93103-1713
Send inquiries directly to Mark E. Trueblood, Executive Director: mark [at] camasb [dot] org.